Application operation and support

Let us handle the operation and maintenance of your business-critical applications.

Operation, maintenance and support of software applications

At itm8, you have access to some of Denmark's most talented consultants in development, operation and support. Should we be responsible for the operation and maintenance of your applications - or simply assist your team?

We gladly take responsibility and ensure that all security and audit requirements are met. For example, this may be a standard application, in-house developed applications or the unemployment fund system 'Modulus', with which we have many years of operation and maintenance experience.

Technical support

Technical assistance for users when they encounter problems or challenges with software applications. This may include troubleshooting, diagnosing problems, and resolving technical issues.

Updates and maintenance

We ensure that your software applications are kept up to date with the latest updates and security patches. This is essential in order to protect the applications from vulnerabilities and ensure that they function properly.

Error reporting and problem solving

Our development specialists can help users report any errors in an ITSM system. We help with solutions and send you an ongoing overview of the progress and status of solving these problems.

Service agreements

At itm8, you can get a service agreement that sets out the specific terms and conditions for how the support service is delivered, including response times and scope of the service. Typical agreements will fall within one of the three categories: On-demand support, subscription-based support and managed service - depending on your needs and requirements.

Application development

If you do not want to be responsible for the further development of your applications yourself, you can use our ITIL-based development centre. We have developers who are specialised in both Oracle and Open Source tools such as PostgreSQL. itm8 can provide one consultant or an entire team for your IT project.

FutureForms

Do you have outdated applications or need to develop a completely new application? With FutureForms, you can rapidly develop and modernise critical applications. The Javascript library makes it easy to develop even advanced business applications in modern developers' favourite tools.

Handling complex business critical applications

With application operation, we ensure that your software applications are operated in a qualified and professional manner, so that all your processes are carried out in a timely manner, and that batch jobs and transfers to banks etc. take place on time.

We keep a watchful eye on everything and react if there is even the slightest thing that doesn't behave as it should. We use the monitoring tool Zabbix, and have Premium Partner and Certified Trainer status.

If you no longer have the expertise or desire to do application development and maintenance yourself, let our support team take care of this.

We are driven when it comes to operations and have some of the world's leading Oracle and SQL experts in-house. That’s easy to claim. But when even our competitors buy support from us, then it's hard not to brag.

We handle the operation of business-critical applications for some of the country's largest organisations and public institutions. And we are also happy to help you and your organisation.

SHOULD WE TALK ABOUT OPERATIONS?

Access to Denmark's most skilled operations and support consultants

Get experienced consultants to maintain and support your applications. Application maintenance and support is carried out in our application centre, AppSDev, which consists of highly experienced consultants with many years of experience in the development and support of applications.

IT Service Management

We use ITIL as a framework tool and apply the disciplines and processes that are relevant in relation to delivering professional and cohesive application support to you as a customer.

Service desk

Our Service Desk ensures you a Single-Point-of-Contact (SPOC) for application support, where communication can take place by email, web and telephone and all communication can take place in Danish or English.

Application development

Having a fast and efficient setup to maintain and further develop the company's applications is essential, whether they are used internally or externally. It is important that your company can keep up with your customers' needs and the trends in the market. However, it is not always that simple, as new technologies are constantly being introduced while at the same time there is a large application portfolio which is based on older technologies - also known as Legacy Systems.

One of our primary service areas is consultancy for development projects. We often help in the form of resource reinforcement in larger development teams or as specialists.

If you need someone to maintain and further develop your old application, we have skilled consultants ready to take care of these types of tasks. For instance, we have developed our own OpenSource tool, which we call FutureForms.

SHOULD WE LOOK AT THE POSSIBILITIES TOGETHER?

FutureForms is Open Source

Times are changing. Businesses are changing. And maybe your applications are becoming obsolete?

For most, the way forward is to find a standardized system. But there will always be something that the standard does not cover. Perhaps this is even what makes your business unique? The good news is that you can meet the challenges and at the same time ensure that your business is up-to-date and remains unique.

At itm8, we have developed the FutureForms tool and published it as Open Source. With FutureForms, you can rapidly develop and modernise critical applications.

Application operation and support

Operation, maintenance and support of software applications