Gain insights with Dynamics 365 Customer Insights and Copilot
Dynamics 365 Customer Insights is a powerful platform that enables companies to gather and analyse data from different sources to gain a 360-degree understanding of their customers. By integrating with Copilot, an AI-powered assistant, businesses can not only gain insight into their customer data, but also act on it with accurate, data-driven decisions. Do you want to optimise your customer management and create tailored experiences that drive customer satisfaction and loyalty?
What is Dynamics 365 Customer Insights and copilot?
Dynamics 365 Customer Insights is a customer data platform that brings together data from different sources and gives companies a unified view of their customers. Copilot is an AI assistant that helps analyse this data and provide recommendations. This tool is used to personalise customer communications, improve marketing strategies and increase sales effectiveness. The importance of this integration lies in its ability to transform raw data into actionable insights, which is essential to stay competitive in today's market.
How Dynamics 365 Customer Insights and Copilot create value
Personalising marketing campaigns: A retail company uses Dynamics 365 Customer Insights and Copilot to analyse customer data and segment their customer base. By understanding customer preferences and buying patterns, the company can tailor marketing campaigns that speak directly to individual segments. This has resulted in a significant increase in customer engagement and sales conversions.
Improved customer service: A service company uses Copilot to analyse past customer service interactions and predict future service needs. Using this insight, the company can proactively reach out to customers with offers for service upgrades or solutions to potential problems before they occur. This has not only improved customer satisfaction, but also reduced the cost of reactive service calls.
Microsoft solutions that support Copilot for Dynamics 365 Customer Insights
Microsoft offers a range of solutions and technologies to help organisations get the most out of Dynamics 365 Customer Insights and Copilot.
Microsoft Power BI: Used for advanced data analysis and visualisation, making it easy to understand complex data sets and share insights.
Azure Synapse Analytics: Allows you to integrate and analyse large amounts of data quickly and efficiently.
Microsoft Power Apps: Enables the creation of customised apps that can interact with Dynamics 365 data.
Microsoft Teams: Facilitates collaboration and sharing of insights across the organisation.
Azure Machine Learning: Uses advanced AI models to analyse data and generate predictive insights.
Benefits of working with a certified and professional IT provider
Working with a certified and professional IT provider like itm8 gives your business access to expertise to ensure effective implementation and optimisation of Dynamics 365 Customer Insights. Our team of experts ensures that the solution integrates seamlessly with your existing systems and that your employees receive the necessary training to fully utilise the technology. We offer ongoing support and advice, helping your business stay competitive and adapt quickly to changing market needs. With itm8 as your partner, you can focus on your core business while we make sure your IT infrastructure supports your business goals.
How itm8 helps you
At itm8, we have almost 2000 experts specialising in helping Danish companies, for example, leverage the full capabilities of Dynamics 365 Customer Insights and Copilot. We offer customised solutions that take into account your company's unique needs and goals. From integration and data migration to training and support, our experts can help you get the most out of your investment in Microsoft technologies. By partnering with itm8, your business will have access to in-depth expertise and support that can drive growth and innovation.
FAQ about Dynamics 365 Customer Insights and Copilot
Click on the question to get the answer.
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What is Dynamics 365 Customer Insights?
Dynamics 365 Customer Insights is a platform that gathers and analyses customer data from different sources to provide a unified view of the customer.
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How can Copilot help my business?
Copilot uses AI to analyse data and make recommendations, which can improve decision-making, personalisation and customer service.
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Is Dynamics 365 Customer Insights only for large organisations?
No, the platform is scalable and adaptable to the needs of both small and medium-sized businesses (SMB).
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How do I integrate Dynamics 365 Customer Insights with other Microsoft products?
Dynamics 365 Customer Insights integrates with Power BI, Azure, Power Apps and other Microsoft solutions to extend functionality and improve data insights.
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What can itm8 do for my business?
Itm8 can help with implementation, integration, training and support of Dynamics 365 Customer Insights and Copilot so your business can maximise the value of its customer data.