GRIMME Skandinavien has reduced issues and gained more value with one consolidated IT partner

GRIMME Scandinavia

The IT equipment just needs to work

At GRIMME Scandinavia, the most important thing is that everything works. When the IT equipment runs smoothly, they can focus on what they do best: delivering and servicing specialized machines for the entire potato industry. With support from our Product Sales department, GRIMME Scandinavia has gained one partner who makes IT operations easier, reduces headaches and ensures competitive hardware prices.

About GRIMME Scandinavia

Specialists in the potato industry

GRIMME Scandinavia is a Central Jutland–based company that sells and services specialized machinery for potato, vegetable and beet farming across Scandinavia. They are part of the German GRIMME Group and have 95 employees across Denmark, Norway, Sweden and Finland.

The challenge

Time loss and hassle with multiple suppliers

In recent years, GRIMME Scandinavia has increased its focus on digitalization – both in relation to machinery and the way they work. This created a growing need for a more unified and professional approach to IT procurement and operations.

Previously, equipment was purchased from several different suppliers, and there was no single point of contact. This led to unnecessary manual processes, wasted time and challenges when handling claims.

GRIMME Scandinavia also does not have its own IT department. Therefore, it is important for them not to spend too much time on IT. As Kim Nielsen, Spare Parts Assistant and IT responsible at GRIMME Scandinavia, explains: “There are many other things that matter more.”

 ”Vi er jo jyder. Så den rigtige pris er vigtig. Men det er endnu mere vigtigt at have én fast samarbejdspartner. Det er nemt og giver tryghed. Og sparer os for en masse tid og hovedpine."

Kim Nielsen, Reservedelsekspedient og ansvarlig for IT, GRIMME Skandinavien

The solution

One dedicated partner for hardware and support

GRIMME Scandinavia has relied on itm8 for server operations for many years and chose to extend the collaboration to include hardware and support. Through itm8’s Product Sales team, they now have access to:

• Purchase and preparation of laptops
• Delivery and setup of Apple phones for employees, including integration with Apple Business
• Sparring and advisory on hardware choices, for example related to Windows 10 end of life and HP updates
• Direct access to a dedicated advisor, Thomas, who provides guidance, suggests solutions and resolves issues

When GRIMME Scandinavia needs new equipment – for example when onboarding a new employee – the process is simple and fast. They either find the equipment themselves in our webshop or contact Thomas directly. We then prepare the equipment for them.

“It would take a long time to set up and prepare everything if we had to do it ourselves. That’s not the case with itm8. They have the skills to do it, so it’s handled both quickly and properly,” says Kim Nielsen.

Result

More time and professional advisory

The collaboration with itm8 has given GRIMME Scandinavia:

• More time for core tasks – thanks to less manual handling and fewer IT challenges
• One consolidated partner – making it easy to get support and manage purchasing and claims
• Professional sparring – fast responses and solid solutions from a dedicated contact
• Transparent pricing – honest advice and access to special pricing on larger purchases

The collaboration

A partner you can always rely on

The most important thing for GRIMME Scandinavia is that everything simply works. And with itm8, it does. Kim Nielsen describes the collaboration like this: "They don’t try to push products on us. We get honest answers, and the webshop works flawlessly. And we can always reach out to Thomas if needed. It’s reassuring to have someone you can rely on."

With itm8, GRIMME Scandinavia has gained a partner who understands their daily reality, helps identify the right solutions and ensures that IT never becomes a problem.