Dynamics 365 streamlines processes and increases productivity
Dynamics 365 is a comprehensive platform from Microsoft. It combines CRM and ERP functionality in a single cloud-based solution. The platform is designed to help businesses streamline their processes, improve customer interactions and increase productivity. Want us to help you realise the many benefits of Dynamics 365?
What is Dynamics 365?
Dynamics 365 is an integrated cloud-based platform that combines functionalities from both CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning).
The Microsoft platform is used to manage and optimise various business processes such as sales, customer service, finance and operations. It allows companies to unify data and processes in one solution, increasing efficiency, improving decision-making and promoting a more cohesive customer journey.
How Dynamics 365 creates value
Dynamics 365 creates significant value for the organisations that use it. For example, a company that sells products online can use Dynamics 365 to integrate inventory management with customer service. This means that employees always have access to up-to-date inventory data and can quickly answer customer questions about product availability.
Another example is a company that provides services. They can use Dynamics 365 to plan and optimise their service. This can improve technician schedules, minimise waiting time for customers and increase customer satisfaction.
Both examples show how Dynamics 365 can help automate and optimise processes, freeing up time and resources that can be spent on growing the business or on other core tasks.
Microsoft solutions and technologies for Dynamics 365
Microsoft offers a range of solutions and technologies to help businesses maximise the value of Dynamics 365. Here you can see a list of five of Microsoft's solutions:
Power BI is an advanced analytics tool that integrates seamlessly with Dynamics 365. The analytics tool gives organisations deep insight into their data through interactive dashboards and reports.
Microsoft Azure provides the necessary cloud infrastructure to ensure scalability and security for Dynamics 365.
Power Automate makes it possible to automate workflows and integrations between Dynamics 365 and other applications, increasing efficiency.
Microsoft Teams supports collaboration and communication, which is essential for successful use of Dynamics 365.
Microsoft Dataverse ensures secure and consistent data storage, making it possible to collect and manage data from different sources in a structured way.
Other Dynamics 365 suppliers and manufacturers
As if that wasn't enough, there are actually several other vendors and manufacturers that offer Dynamics 365 solutions. For example, ClickDimensions provides marketing automation tools that integrate with Dynamics 365 and help improve marketing campaigns.
KingswaySoft offers data integration tools that enable easy transfer of data between Dynamics 365 and other systems. These are just two selected examples. There are many more vendors and manufacturers that provide additional content for Dynamics 365.
How can we help your organisation with Dynamics 365?
At itm8, we have almost 2,000 experts ready to help your company utilise the possibilities of Dynamics 365. We offer a wide range of services, from implementation and customisation to ongoing support and advice.
Our experts work closely with you to understand your company's unique needs and develop a tailored solution that maximises the value of Dynamics 365.
We also provide training and education to help your employees get the most out of the platform. Our goal is to ensure that your business makes a smooth transition to Dynamics 365 and maximises efficiency and productivity.
The benefits of choosing a certified Microsoft partner
When you choose us as a certified Microsoft partner, you get a Dynamics 365 solution that adapts to your business - not the other way round. We help you unify data, processes and customer contact in one platform so you can make faster and better decisions. And we're by your side every step of the way - from needs assessment to implementation and ongoing development.
Should you eventually need more than Dynamics 365, we are also a Microsoft Solution Partner within Modern Workplace, Infrastructure, Data & AI, Cyber Security and Business Applications. But you set the pace - we help you where your needs are.
When the need arises, we can help you bring your solutions together and create coherence across them - giving you a strong and efficient IT platform that covers your entire business.
FAQ about Dynamics 365
Click on the question to get the answer.
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What does Dynamics 365 cost?
The price varies depending on the specific modules and number of users. Contact us for a customised price overview. You can see the current Dynamics 365 prices from Microsoft here:Dynamics 365 prices
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How can Dynamics 365 improve my processes?
Dynamics 365 is a collection of intelligent business applications that can support all aspects of business operations. With Dynamics 365 you can:
- Improve your sales team's productivity and efficiency by giving them access to real-time data, automated processes, intelligent recommendations and advanced analytics.
- Create engaging and personalised customer experiences by using data from multiple sources, segmenting your audience, tailoring your campaigns and measuring your marketing ROI.
- Optimise your HR function by streamlining your recruitment, onboarding, learning, competency and performance processes and increase employee satisfaction and wellbeing with self-service portals and feedback tools.
- Automate your workflows and reduce manual labour by using Power Automate to design and implement digital processes that span multiple applications and systems.
- Deliver exceptional service to your customers by equipping your service agents with the tools they need to resolve issues quickly and efficiently, and proactively prevent future incidents with IoT technology and artificial intelligence.
- Simplify your financial and operational management by integrating your financial, logistics, production and project functions into a unified system that gives you full control and insight into your business.
Dynamics 365 is a flexible and scalable solution that can be customised to your specific needs and industry requirements. Contact us to learn more about how we can help you implement Dynamics 365 in your organisation.
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Is Dynamics 365 secure?
Yes, Dynamics 365 utilises Microsoft's advanced security protocols and regular updates to ensure high security. With Dynamics 365, you can protect your data from unauthorised access, ransomware, phishing and other threats. You can also comply with current data protection legislation such as GDPR by managing your consents, rights and preferences.
Dynamics 365 also offers the ability to encrypt your data both in transit and at rest, and to use multi-factor authentication and role-based access control. With Dynamics 365, you can rest assured that your organisation's valuable information is secure and protected.
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Can Dynamics 365 integrate with other systems?
Yes, Dynamics 365 can be integrated with a wide range of other systems and applications via standard APIs and Power Automate. One of the many benefits of Dynamics 365 is that it integrates with a wide range of other systems and applications via standard APIs and Power Automate. This allows you to exchange data and automate workflows across different platforms to optimise your processes and improve efficiency.
For example, you can integrate Dynamics 365 with Microsoft 365, SharePoint, Teams, Outlook, Power BI, Azure and many more. You can also connect Dynamics 365 to third-party systems such as accounting programmes, webshops, CRM systems, ERP systems and much more. With Dynamics 365, you get a flexible and open system that can be customised to your specific needs and industry requirements.
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How long does it take to implement Dynamics 365?
Implementation time varies depending on the size and complexity of your organisation. We can provide a detailed timeline after an initial meeting.
If you want to ensure a fast and smooth implementation, we recommend working with a certified Dynamics expert. We have more than 20 years of experience implementing and customising Dynamics 365 for different industries and needs. We can help you design, configure, test, train and support your Dynamics 365 solution so you get the most out of your investment.